After the samples were sent, the customer proposed sending another set. One set was tested in Switzerland, and the other group needs to be sent to the German laboratory for bursting life and further test details. We also asked if we could provide this manifold’s actuators (M30 x 1.5, 230V, and 24V).
It took us about a week to send the second set of samples, including the controller. The first set of samples had already been received, and the customer put them into the lab for the first time. Nicolas asked us to provide several different Eurokonus pipe adapters. Because this one had 1/2 “X16 and 3/4X20, we first provided some pictures for his confirmation. Repacked 6 samples and sent them to Switzerland free of charge by courier.
Due to color or other details, we had to change and send the free samples at least six times, and it took 6 months to confirm the quality and price.
We thought this was the end of the process, and then we came to the next problem, how do we deal with defective products? Although our defective rate reached 0.458%, there are still a few defective manifolds. We provide the solution as free replacement parts. Such as flow meters, air vents, valves, fittings, and other accessories. Because the whole set of the manifold is heavy and the cost is very high,
Electrical Actuator
However, the customer was not satisfied with our conventional solution. After discussion, we felt that to give the customer a free replacement of the whole set, 1. we are very confident in the quality of the product, 2. the overall cost of the defective cost is about 1%, we can bear the loss.
advantages of manifold
230v actuator
heating system works
When everything was ready, the customer side came to a new request. We patiently to the customer asked the SGS agency auditor to carry out quality and quality control testing. The customer’s side would pay the inspection cost. However, we had already passed the BSCI inspection. We need to spend some energy in this area (we need to spend about 7-10 work to do the preparation work). So we agreed quickly because we were confident we could immediately pass. So it took us eight months to get the project; as always, we are optimistic, patient, and satisfied that we can bring enough benefits to our customers!