brass ball valve

Client’s Request and Solution

5th, We confirmed all the parts about a week later, including the valve body, valve stem, valve ball, sealing rubber, pressure, and warp. So we decided I take all the drawings and make an appointment with the customer. Due to the Australian time, we finally got a video conference with Roland at 13:00 local afternoon. We are happy about it.

6th, Mr. Roland was pleased with the technical support and solution. But there are two issues needed to be improved as this request. Namely, the compression nut needed to be changed from SS201 to SS304 stainless steel for the stem and handle tight. And for the 2nd one, we advised that we could add an O-ring for better sealing of the stem. So our solution will consider it and check if it can change it. So it took another five working days to change the design at first, but we checked to make a new sample for testing in our lab for further tests because it needed to be retested for temperature, water pressure, life, and torque. Water pressure, energy, and torque test, and not simply change the drawings and programs.

ball valve protection

7th, We finalized the drawings and technical details at the end. And we provided a quotation based on a quantity of 3,000, but Roland’s request was challenging. They only request 1,000 ball valves by each in the first trial order, from 1/2.3/4 and 1 inch. And that they could only pay for the tooling after the product was received and tested by their QC. Because they are a large group and not easy to change the rules, all the procedures are very complicated, and the paperwork will take an extended period, so he hopes we can consider it and solve it on our side.

8th, We finally agreed on this proposal after our discussion. Furthermore, we added to provide free third-party shipping inspection customs clearance. The customer is also quite happy. We offer free samples and afford the courier costs before mass production. However, the project can not be smoothly advanced.

9th, Everything is ready for mass production after sending samples. “Could you provide three finishes, sandblasted, sandblasted and nickel-plated, sandblasted, and chrome-plated?”Roland asked that” A bit is challenging for us. The three finishes are made from forging, but the three treatments are okay. But it will take a high cost. And the package of design has to change again. Roland said they understood our situation about the trial order. But their headquarters needed ABC color testing to understand the market consumer preferences. According to the customer’s request,

Tenth, after the preliminary grinding, we finally got the project. There are about 5-6 cabinets per year. Mr.Roland is very nice, and he gives us a lot of shower accessories and products after the valve project. Anyway, the senior management finally agreed to provide all the services and afford these costs by Plumberstar. However, the polishing and plating requirements are incredibly high. (mainly for bathing, bath above the fittings, and accessories). We still patiently give solutions, send samples, and improve product quality. Slowly, after mutual friction, both sides have More and more trust and tacit understanding.

Experience

When buying ball valves, you must be careful about the raw material, PN, DN, work stability, lifetime, and warranty terms. Of course, you also need to be professional and detailed and keep patience to take good notes because the details are easy to ignore.