At this point, the customer needed samples and informed us of their DHL collect account. Of course, we were happy to provide free samples. Still, the two samples were made of copper, so they were pretty large and heavy, so it was fair for the customer to bear the courier cost. Still, there was a big problem: the customer needed 12 samples, 6 of each. We usually don’t have that many in stock, so we needed to make new samples. The production department has been very busy lately, working overtime almost every night.
Mr. Kevin quickly approached the production manager and scheduler to solve this problem. I asked and got the answer from them that the samples would take 20 days. This was not a good answer for the client, So Mr. Kevin directly approached the boss, told him the details, and analyzed the situation again. Finally, the new samples were ready within seven working days with the boss’ coordination and help.
The customer’s laboratory was very busy. It was full of projects within three months, So it was suspended when the samples approached the customer’s side. We talked about some details of the brass ring and the specific content elements of the copper material during the period. It took about 1000 hours or 45 days to pass various functional, life, torque, and pressure tests.
Client’s Request and Solution
We got bad news from them, and one sample failed the test. And the previous efforts were not helpful. It’s frustrating because one of the products in the copper material contained excessive lead, which led to the project’s failure. We were discouraged from learning the news for the first time. Although when Jennifer asked us, “What to do next”?
We immediately confirmed that we would re-make samples and take care of all steps. And please let them give us one more chance.
We have been follow-up the project for about two years. Of course, there included engineers and third-party factory inspections, the details of how not to elaborate. We will do our best to serve customers all the time. And we stand up to customers’ views to think about the whole project—the spirit of not giving up until the purpose.
 Toilet floor closet flange